Shipping Policy

Free Express Shipping

At Shar-Pei Perledasie, we are pleased to offer free express shipping on all orders within Australia. Our commitment to fast and reliable delivery ensures your Shar-Pei's essential products reach you promptly.

  • No minimum order value required
  • All products shipped from our Northgate, SA facility
  • Free shipping throughout Australia
  • Delivery via Australia Post Express or StarTrack Express
  • Standard delivery time: 2-4 business days
  • Order processing within 24 hours

Delivery Timeframes

Our standard delivery timeframes for major Australian cities and regions:

Location Estimated Delivery Time
Adelaide Metro 1-2 business days
Melbourne, Sydney, Brisbane Metro 2-3 business days
Perth, Darwin Metro 3-4 business days
Regional Areas 4-7 business days

Order Tracking

Every order is carefully monitored throughout its journey. You will receive:

  • Order confirmation email immediately after purchase
  • Processing confirmation within 24 hours
  • Shipping confirmation with tracking number
  • Delivery confirmation upon successful delivery

Track your package using the provided tracking number through Australia Post or StarTrack Express tracking systems.

Special Handling

We take extra care in packaging temperature-sensitive items such as our skincare products. During extreme weather conditions, we may use additional insulation or ice packs to ensure product quality.

International Shipping

Currently, we only ship within Australia. We're working on expanding our shipping services to other countries in the future.

Failed Deliveries

In case of a failed delivery attempt:

  • The carrier will leave a card with instructions for redelivery or collection
  • Items will be held at the local post office for collection
  • After 5 business days, uncollected items will be returned to us
  • We will contact you to arrange redelivery or refund

Contact Us

For any shipping-related queries, please contact our customer service team: