Service Policy

Last updated: January 25, 2025

1. Service Overview

At Shar-Pei Perledasie, we are dedicated to providing exceptional service for all your Shar-Pei care needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@shar-pei-perledasie.com
  • Phone: +61 8 8314 5826
  • Address: 177/195 Folland Ave, Northgate SA 5085, Australia

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 5:00 PM ACST
  • Saturday: 10:00 AM - 3:00 PM ACST
  • Sunday: Closed

3. Product Services

3.1 Available Services

  • Product customization
  • Size adjustments
  • Harness fitting
  • Product maintenance
  • Accessory repairs
  • Product replacement

3.2 Service Timeframes

Standard service timelines:

  • Initial assessment: 1-2 business days
  • Minor adjustments: 2-3 business days
  • Major modifications: 5-7 business days
  • Custom orders: 10-15 business days

4. Warranty Services

4.1 Standard Warranty

All products purchased from Shar-Pei Perledasie include:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free replacement for damaged items (reported within 7 days of delivery)

4.2 Extended Care Program

Optional extended care services include:

  • 12-month extended protection
  • Priority service handling
  • Free maintenance checks
  • Exclusive discounts on future purchases

5. Specialized Services

5.1 Product Customization

  • Custom harness fitting
  • Personalized accessories
  • Special size accommodations
  • Custom product bundles
  • Breed-specific modifications

5.2 Educational Services

  • Product usage workshops
  • Grooming demonstrations
  • Care consultations
  • Product selection guidance

6. Service Charges

6.1 Assessment Fees

  • Basic assessment: Complimentary
  • Detailed consultation: $30
  • Expert evaluation: $50

6.2 Service Costs

  • Minor adjustments: $20-40
  • Major modifications: $50-120
  • Custom work: Quote provided per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all services
  • Quality testing of all modifications
  • Documentation of all services performed
  • Customer satisfaction follow-up
  • Quality guarantee on all work

8. Service Requests

8.1 Request Process

  1. Contact our support team
  2. Describe service needed
  3. Receive initial assessment
  4. Schedule service if required
  5. Approve service quote

8.2 Required Information

  • Product details
  • Purchase date and location
  • Detailed service requirements
  • Photos if applicable
  • Preferred timeline

9. Service Guarantees

We stand behind our services with:

  • 30-day service warranty
  • Satisfaction guarantee
  • Quality workmanship
  • Genuine materials
  • Expert service delivery

10. Policy Updates

Shar-Pei Perledasie reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.